WordPress Feedback Plugin 2023, Best Way to Collect Client Views with SureFeedback

Are you an agency, developer, or freelancer who you are offering web design services for your valuable client? Then you have come to the right place?

Here I am going to explain everything about how to scale your business by giving importance to client feedback, how to collect actionable feedback from clients, and how to make the feedback collection process smooth.

Keep on reading,

The more you care about your customers, the more your business cares for you. You just need to monitor your project progress and scale your workflow by getting valuable client feedback.

Your total effort will be meaningful when your customer is satisfied with your quality project. It is only possible when you get regular feedback from your client regularly and improve yourself day by day.

But the problem is that you have to be always online to chat and keep opening your email inbox for any mail. Frankly, this process is quite time-consuming and it might be possible that you miss some essential feedback.

In such a case you may need a perfect tool that makes your job easier than ever.

So, what is the solution?

Wait a minute, in today’s post (SureFeedback Review) I will discuss a simple yet powerful tool “SureFeedback” (WordPress Feedback Plugin that is Compatible with other CMS) that helps you to collect direct feedback from your client on live website.

But before we get to the main topic let’s learn something about feedback, and how to collect feedback from clients to bridge the communication gap.

Let’s begin with yourself. 

What is User Feedback?

Feedback from clients refers to information, insights, and issues they have regarding your company, ongoing projects, products, or services that you are offering. 

The customer feedback you will obtain can be used to improve your products, services, client support, and client success, as well as the customer experience.

To improve user experience, you need to gather feedback from customers, visitors, and users. Asking for feedback isn’t difficult. 

It is not necessary to use any special tool to collect clients’ feedback. But if you are offering WordPress-based services or web design services, you can use the user feedback plugins also. 

To use the plugin, just choose a WordPress Feedback Plugin that fulfills your business core need, install and configure it, and you can start collecting feedback. It’s that simple.

What Makes Direct Client Feedback So Valuable for Your Business?

The importance of collecting customer feedback can’t be underestimated. Only 4% of unhappy customers file a complaint with the company, and the other 96% switch to another company without saying a word. 

In another study, every second consumer says that businesses should take action based on customer feedback.

There are certain ways in which client feedback can benefit your business:

• Enhance products and services.
• You can make business decisions based on the data provided.
• Analyze customer satisfaction.
• Retain customers better.
• Respect their opinions by showing you care.
• Enhances the efficiency of processes
• Provides customers with a feeling of value
• Ensure a great client experience
• Facilitates a faster design process
• The application uses multiple platforms (email, messages, SMS, etc.) to save.

Feedback, reviews, and ratings determine the maximum number of sales. After reading a trusted review, every one person out of 10 B2B buyers proceeded with their purchase. 

Feedback from customers has gradually become a milestone for growth initiatives. Online Marketing is all about client feedback, which is a very important part of improving the business’ performance.

Read Also – How to Create Website using Astra Theme & Spectra

How to Collect Client Feedback?

To start getting feedback from your customers, first of all, you need to determine exactly why you need it. Knowing your desired outcomes and outlining the steps to get there will help you invest your time (also the time of your customers) in a worthwhile way.

Here are the possible ways to consider collecting feedback from your customers:

1. Feedback Forms

The use of feedback forms and website surveys has made opinion surveys more accessible and efficient than traditionally low-response written surveys. 

By using them you can reach a large audience and cover a variety of subjects. 

Additionally, there is flexibility to focus on a narrow, current topic for quick feedback.

Pro

• It’s an easy way to get feedback and a proven way to engage consumers. 
• As long as they don’t take too long, customers will often finish them. 
• By tailoring the research, you can get highly accurate results.

Con

• Sometimes they might misinterpret feedback forms. 
• It is easy to manipulate data to fit any agenda. 
• Additionally, since opinion surveys don’t dig deeper into the real feelings of customers, companies may spend many resources fixing one isolated issue and miss a trend altogether.

2. Emails

Sending an email to your site visitors and customers is an effective way to keep in contact. Whenever an event occurs, such as a successful purchase, a new subscription, or a successful registration, an automated email delivery system is triggered.

Nowadays, email is much more than a means of collecting feedback – it plays a vital role in the customer-seller relationship.

Pros

• Easily reaches a wide audience
• A simple and quick method of collecting feedback
• A simple and easy-to-use system

Cons

• It may not produce accurate results
• Time-consuming compared to other methods
• Not all clients may provide feedback

3. Project Management System

Project management software makes it easy to collect customer feedback directly.

It is easy to monitor project progress and interact with clients once you set up a system.

By doing this, clients will be kept informed of the progress of their projects and their feedback will be collected timely.

You can also manage client expectations more easily through the use of a project management system, making sure that their needs are met.

To summarize, a project management system is a must-have thing for gathering feedback directly from clients and for ensuring successful project outcomes.

Pros

• The progress of a project can be easily tracked
• Provides regular updates on project progress to clients
• Assures the successful completion of projects

Cons

• Setting it up and using it may be challenging
• The client may not know how to use the system
• Not all clients may give you feedback

Read Also – How to Speed up WordPress Site (20+ Easy Steps)

4. Direct Feedback Using a Plugin

It can be tricky to collect feedback directly from your visitors if there is no contact form or live chat on your site.

The situation can be resolved, however.

It is now possible to collect direct feedback directly from clients with several plugins.

These plugins allow you to place a widget on your site so visitors can directly leave you feedback.

You can also moderate the feedback through many of these plugins to ensure only meaningful comments are posted.

Therefore, using a plugin to gather client feedback is an easy and convenient way to make your site better.

Pros

• Enhances the functionality of a website
• Features a wide range of functionality
• It’s a great way to collect feedback
• Enhances the communication between businesses and their clients
• A cost-effective option for all businesses

Cons

• Setting up and using it can be a time-consuming process
• Management can be challenging
• It is often expensive to buy
• Client feedback may not be forthcoming from all clients

There are many methods to gather client feedback.

Based on your business’s needs and resources, you will need to determine the best approach. However, you can use them to collect valuable feedback that will ultimately benefit your business.

Thus, subsequently, you can collect direct client feedback and improve your site’s & business performance.

The plugin lets you collect feedback easily and moderate comments so that only constructive criticism is posted.

A WordPress feedback plugin like SureFeedback is a great way to enhance communication with your clients and keep your business moving forward.

What is SureFeedback? An Intuitive WordPress Feedback Plugin

SureFeedback is a web-based feedback tool and project management tool.

It was an arduous and lengthy process to gather feedback and criticism. Designers and clients had to communicate over email and chat channels for hours. Ultimately, neither party is happy with the process and wishes it could be easier.

But don’t worry,

Plugins like SureFeedback help agencies and clients communicate more effectively. It offers many awesome features that help you get direct feedback (pinpoint) from your clients on a live project to scale your work progress.

How Does the SureFeedback Works?

SureFeedback plugin has two parts – the first one is to install on the agency site (agency dashboard) and the second one is on the client’s website (client Side).

After installing the plugin, the agency or web developer can ask for feedback and the customer can leave the feedback on a live project visually (elements, section throughout website pages).

There are two types of ways to collect feedback from your clients,

• Mockup – By using SureFeedback you can get visual feedback directly on PDFs, Digital Designs, wireframes, sketches, and more to improve your workflow.

• Website – You can also get visual feedback on live websites or web apps and keep communicating with your customer to his satisfaction.

An agency can monitor all the feedback and mark it as resolved when the problem gets fixed. Customers can see the progress of their project and keep giving feedback as per their business needs.

This is how you will be able to receive and send feedback on digital designs and websites you are building and customers can submit feedback visually on any element or page of your website.

As soon as a customer comments, you can fix it.

Why Only SureFeedback?

SureFeedback is not just a tool but a package of solutions for your website. By using SureFeedback, you can:

• Monitor your project progress
• Consult with clients
• Get feedback from clients
• Integrate with any CMS

Additionally, SureFeedback is equipped with a variety of features designed to help businesses succeed with their projects. It is actually a WordPress collaboration plugin. The features include:

• Management of tasks
• The sharing of files
• Collaboration within a team
• Approve feedback
• Do conversations with customers

SureFeedback is a project management program that can improve business communications with clients efficiently at a low cost.

Who Should Go for the SureFeedback Feedback Plugin?

SureFeedback is designed specifically for teams that implement WordPress solutions for clients but do not have programming expertise.

Non-technical users were the target audience for the interface. A limited number of input options are given to users so they can focus on sharing their feedback without getting confused about how to use the tool.

Concluding everything, if you are a developer who appreciates the flexibility of customizing WordPress tools, the team behind SureFeedback provides multiple integrations and a child template system to enable you to do just that.

Strong Reason to Use SureFeedback WordPress Feedback Plugin

There are dozens of advantages available if you wish to use SureFeedback for collecting feedback from your customers and scaling your business capability.

Here are some key benefits,

• Ease of Use – SureFeedback offers a very simple dashboard and minimal settings so that you don’t waste your time on learning tools’ features and how they work. Just install and connect to the client website in a few steps and start collecting feedback from your customer.

• Centralized Agency Dashboard – You don’t need to install SureFeedback on multiple websites for feedback management. SureFeedback allows you to add unlimited projects and monitor activity for all websites from a single dashboard.

• Compatibility – No matter which CMS is used by your clients; you can seamlessly integrate Project with a few lines of JavaScript Code. Remember the agency site must be on WordPress where SureFeedback is being installed.

• Cost Effective – Compared to similar software SureFeedback is inexpensive and costs you $109/year for the all-core features of collecting/ managing project feedback efficiently.

• Refund Policy – SureFeedback offers the industry standard 30-day refund policy which means if you are not satisfied with its features, you can ask for a full refund within 30 days.

• Regular Product Update – They work harder consistently to provide the best user experience and software compatibility so that you can focus on your business rather than fixing software issues. That means you will get regular updates as long as you have an active subscription.

• Top Notch Customer Support – SureFeedback offers a solid support system that includes 1-on-1 quality support from developers, not some offshore teams. 

• Future Possibility – They are not going to stop here and have a solid plan (product roadmap) for the future which means you are going to use many other features & functionalities to handle client feedback more efficiently.

How to Set up SureFeedback WordPress Feedback Plugin?

The first step to using SureFeedback is to buy and install the plugin on the WordPress website that will serve as your primary dashboard for client website feedback.

For SureFeedback to function properly, you’ll need to first create an admin dashboard on the agency site, where you can view and manage all your projects and connect to your client website either automatically or manually.

First, I will show the auto method for connecting to a client’s website,

To do so, you need to login into your WordPress and Follow the steps,

• SureFeedback > Websites > New Website and then provide the client website name and website URL. Then click on the “Next” button for the next step.

• After that, you need to select the CMS type, either WordPress or something else. Select WordPress and provide login details of the client website to connect & download the child plugin.

• In the next step, you need to download the SureFeedback child plugin that you need to install & activate on the client’s website for a successful connection.

After a successful connection, you will get notified and then start collecting visual feedback from your customers.

Note – For other CMS you need to just copy and paste the JavaScript code before closing the </body> tag of the client website to connect the site successfully.

Secondly, you can connect to your client’s website manually and to do so follow the steps below,

Follow the above step and at the second point you need to click on the “Try Connecting Manually” link and you will get a few lines of JavaScript code.

• Copy these lines of code.

• Go to the Client’s WordPress Website.
• Install and activate the SureFeedback Client Side Plugin.

• Go to WordPress Setting > SureFeedback > Connection.
• Paste the copied code here and click to save changes.

• Go back to the Agency site and click on the “I’ve pasted the code” option and you will get notified that the connection is successful.

By successfully connecting to your customer website, you can view, reply, and manage all the feedback left by your client as well as keep communicating on particular feedback so the problem gets fixed.

To reduce the impact of the plugin’s files on your website’s speed, we recommend creating a separate WordPress database.

SureFeedback handles both types of projects. Adding plugins that enable PDF mockups and file uploading with comments is also possible.

You can leave feedback as soon as your dashboard site is connected to individual websites and mockup files.

Now you have successfully created a project and connected it to your client’s website. It is time to ask for feedback to enhance your work performance and deliver the quality project that your client expects.

Leaving Feedback as Client

As you have connected to your client site, now your customer can leave them on any page, elements throughout the website.

Here is how, when your client opens any web page, he will see the feedback toolbar at the bottom of the page. He just needs to click on the comment button move the cursor on any specific elements and click to add a comment.

Managing Feedback as an Agency

As an agency or web developer you can manage all the websites’ tasks like asking for feedback, replying to client feedback, approving feedback, deleting useless comments, and much more.

To see all the activities, you need to go to SureFeedback > Overview, here you will see all the activities & tasks that happen across your project. Furthermore, you can filter tasks by

• Website
• Mockup
• Reporter
• Project
• Assigned
• Resolved

This process helps you to find essential and relevant feedback.

To view the activity, you need to click any of them and a slider will come out from the right side where you can do certain things like

• View Feedback details
• View Feedback Location
• Reply to Feedback
• And More

Apart from that you can ask for feedback on the live website to a particular and specific element. To do so, just visit the website page and you will have a feedback toolbar (as shown on the client’s website) with an extra “Approve” option.

Note – You can move the position of the feedback toolbar at your convenience.

Leave the reply on existing feedback & checkbox for marking feedback as resolved. You can click on the “Approve” button to approve changes for that page or click on the “Comment” button for asking new feedback.

In the conversation, you are allowed to share files to provide a better understanding of feedback.

Branding of SureFeedback

This is the cool advantage of using the SureFeedback WordPress Feedback Plugin for your business. You can rebrand your SureFeedback with your business color, and theme, and upload your own logo to build trust among customers too.

To do so,

Visit SureFeedback > Settings > Customize, here you can upload your own logo and set the business color to rebrand SureFeedback.

Leaving Feedback on Image Mockup

Along with a live website, SureFeedback allows you to collect visual feedback on image mockups like PDFs, sketches, wireframes, pictures (PNG, JPG, and GIF), and digital design.

You just need to upload visual assets and go to SureFeedback > New Mockup and upload & publish mockup projects to get feedback on your digital designs.

After that, the client can leave feedback on your image file and you can ask for feedback from customers or reply to client feedback. Once the image is finalized you can approve the project and add it to the website appropriately.

For more details, you can check out the live demo here,

• Live Website
• Image Mockups

If you still have some doubts then just watch the SureFeedback’s Walkthrough Video and see how it works for you and make your feedback collection process super easy.

SureFeedback Features & Functionality

SureFeedback offers a range of features and functions. Let’s have a look at them

• Unlimited Projects & Users:  SureFeedback provides your clients and colleagues with optional user accounts. It even lets you keep track of all your in-progress projects and feedback from your website in just one place. This reduces the amount of time you spend wandering around

• Comment Directly on Websites & Other CMS: The SureFeedback WordPress plugin can be used cross-domain on any number of websites once you’ve installed it on your WordPress site. It even lets you leave comments directly on the live design feedback portal of your website. Things are really simplified with it.

• Keep Track of Mockup Changes with Versions: This extraordinary tool solves many of your problems as it keeps an interactive history of mockup revisions, comments, and approvals that are recommended. Similarly, you can also restore older versions when you just click on a button.

• Sketch Sync: Syncing is no longer a headache. With SureFeedback you can sync all your Sketch designs without additional saving, exporting, or uploading required.

• 1500+ Integrations: Zapier allows you to connect SureFeedback to 1500+ apps. You need no additional bunch of tools to do so. In other words, it’s a good-to-go option if you wanna stay focused without messing up with anything else.

• Assign and Resolve Issues: With SureFeedback’s simple, straightforward approach, you will be able to manage issues in a very effective way as well as assign someone from your team to resolve issues.

• Beautiful Formatting: With its built-in WYSIWYG editor, it has beautiful formatting that you can use to really express yourself.

• Integrated Shortcodes: Embed your projects anywhere you like using the SureFeedback shortcode. You can create “overview” pages for client accounts using the subscribed projects shortcode. Moreover, both single WordPress installations and multisite setups work well with shortcodes, mockups, and websites.

• Easy Client Access: You can create unguessable URLs for sending to your clients automatically with SureFeedback. Make clients and colleagues have special user accounts with specialized permissions.

• Point and Click Ease: Simply point and click to describe. What could be easier?

• Login Protection & Password: With SureFeedback, you can add a password to your projects for security. This isn’t all, you can also add an optional login requirement to projects so that they are even more secure by creating client accounts.

• Bug Tracking: With point-and-click bug tracking by SureFeedback, you can find the root cause of the problem much faster. Having a threaded communication system makes it much easier to manage.

• Mockup Approvals: With just a click of a button, you can easily get approval for your mockup images. For additional legal protection, you can also opt for adding a click-wrap agreement.

• Email Notifications: The automatic email notifications feature of SureFeedback lets you keep everyone updated on the progress of the project. If you want to encourage more people to join the discussion, just add a link from an individual comment.

• Easy to Customize: You can customize SureFeedback’s appearance for each client with plugin settings. SureFeedback is a good option to make your brand stand out seamlessly. And also, for your images and logos, you can choose between HDPI and Retina. An SVG icon will appear crisp and clear no matter the screen resolution.

Pros and Cons of SureFeedback WordPress Feedback Plugin

Pros 

• Management of files is excellent
• Provides a collaborative environment for multiple teams
• An intuitive interface that integrates seamlessly with Outlook
• Assurances of high security

Cons

• Despite its quality features, it is too expensive for its price.
• It is quite challenging to maneuver and overwhelming. You might take a few days to fully understand the gist of it. 

Pricing Details of SureFeedback WordPress Feedback Plugin

SureFeedback offers an affordable pricing structure that you can choose per your requirements. You can choose from two pricing plans that may suit your requirements and preferences, yearly and lifetime.

Regular – 109$ for one dashboard site.

Professional – 139$ per year gives you access to 3 dashboards

Ultimate – A $599 one-time payment entitles you to unlimited dashboards.

All plans include the following features and functionality

• Unlimited Mockups, Websites, and Users
• Centralized Dashboard
• Fully Customizable
• White Label (Rebranding)
• Sketch Sync
• REST API
• 1 Dashboard Site

You also get other features like several dashboard sites, file upload, PDF support, and future add-ons on their professional & ultimate plans.

The good news is that Renewal discounts of 10% are included in the Regular and Professional plans. You can return the software to Project Huddle for a refund within 30 days if you decide that it is not for you.

Price Comparison with Other WordPress Feedback Plugins

If you are looking for an affordable WordPress Feedback solution then SureFeedback would be more cost-effective and feature-rich. By using SureFeedback you can avoid monthly payments and the services you cannot control.

Here is the yearly price comparison of SureFeedback with similar products

• Invision – $1188/Year for 5 Team Members
• RedPen – $1080/ Year for 40 Projects
• Bugherd – $588/Year for 10 Users
• Pastel – $1188/Year for 5 Users
• SureFeedback – $109/Year for Unlimited Projects & Users

FAQs on WordPress Feedback Plugin?

Final Thoughts

As there are so many options available on the market for WordPress feedback tools, it’s your best bet to pick the one that fits your business needs and the types of clients you work with.

You should also make sure the tool is well supported with future plans so that you are not constantly re-learning it or risk losing data in case it shuts down.

The project management services provided by SureFeedback are ideal for businesses that implement WordPress on behalf of multiple clients.

The rest is up to you!

Let us know how helpful are the features of WordPress feedback tools to you when implementing them with clients? 

Is there anything I can clarify about this SureFeedback review? I would appreciate hearing from you!