Clarifying the boundaries between server infrastructure support (included) and application-level tasks (not included).
Server & Infrastructure Layer
Proactive Health Monitoring
24/7 monitoring of server status and core services.
OS & Security Patching
Keeping the operating system and key components up-to-date.
Core Service Support
Troubleshooting for Apache, MySQL, PHP, etc.
Hardware & Network Issues
Full support for the physical server and its connection.
Application Layer
Website Code Debugging
Fixing errors in your custom application code (e.g., PHP, JS).
Database Query Optimization
Improving the performance of your database queries.
Third-Party Software
Installation, configuration, or troubleshooting of 3rd-party apps/plugins.
Website Speed Optimization
Tasks related to making your specific website load faster.